Items that have been altered or customized in any way can not be returned. For example: engraved name tags, embroidered polos, printed t-shirts & hemmed pants can not be returned. Once these items have been altered they can not be returned unless they are found to be defective & that requires the evaluation & acceptance of the manufacturer.
Defective items are extremely rare, but if you feel that you have received a defective item, please email us regarding your concern & we will see how we can best help you.
Also, shipping is not an item. Shipping can not be returned. Meaning, shipping costs can not be refunded simply because you are sending an item back for return or exchange. If your item is found to be defective then we can cover the cost of shipping when the item is replaced at no cost to you.
If you have purchased an item & found it to be too small or too large, please email us regarding your request for exchange to see how we can best help you.